Shipping costs and timeframes are calculated at checkout based on your post code. Our flat rate shipping starts from $70 and delivery timeframes range from 5-14 working days. In the unlikely event your order arrives damaged, incorrect or faulty, please raise a claim within 2 business days of receiving your order and we'll sort it out for you!

TileCloud uses a real-time ordering system to commence orders immediately on confirmation. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision-making process, we encourage you to utilise our 5 samples for $15 service so you know exactly what you are getting prior to placing your order. Exchanges for change of mind must be initiated within 30 days of receipt (provided that items have not been fixed to a surface). Return shipping to TileCloud’s Sydney warehouse in Rosebery, NSW 2018 is to be arranged and paid for by the customer. There is a 25% re stocking fee on any exchange.

Size – Tiles are displayed as their ‘nominal size’ for simplicity. Eg 300x600mm. The actual tile size may vary slightly from this depending on manufacturer. Eg 297x601mm. Please factor in actual size when figuring out if different tile grout joints or patterns will line up.

Batching – The colour, shade, size and texture of tiles can vary from batch to batch. If you are placing an additional order to match with existing tiles, please contact sales@tilecloud.com.au to make sure the batch is the same.

Samples – Final products may exhibit variation from sample. Variation in colour, shade, texture and pattern between production runs may occur but will be within manufacturing standards.